Consumer Touch Points are all forms of communication between the consumer and the service providing enterprise. For example, for a telco, a consumer will contact the service provider (telco) by call centre (voice/IVR etc), web portal and mobile application primarily.…
Advantages of Mobile Apps for eCommmerce enterprises
eCommerce enterprises by default are assumed to have a web portal aimed specifically for their customers. There has been no alternate way for eCommerce enterprises to generate revenues. Although partner channels exist, they only extend the services to another web portal. Recently…
Building Blocks of IoT
Now that the IoT fundamentals have been established, lets look at the components of IoT. IoT is a concept, it’s not a software or hardware, it’s not a framework to be used. IoT is made up of the following components – Things (sensors…
IoT – Internet of Things explained…
THINGS being referred here are sensors that collect data from a specific place. Typical simple examples of these are temperature sensors, humidity sensors, gas sensors etc. Sensors by default are assumed to be read-only. Actuators, another type of THINGS (hardware devices)…
Should an Organization Maintain Architectural Principles?
Statements arrived by consensus from Sr IT Architects/designers are rules and guidelines which can be used by IT team to architect and design an IT system. These carefully thought statements ensure that all IT applications in an enterprise follow…
How To Derive SLAs [Service Level Agreements]
Service Level Agreement – SLA is defined as an agreement between two or more parties – the service provider and a consumer(s) on the expected behavior of the service from the service provider. The agreement also mentions on the metrics of…
How Do I Document My IT [IT Landscape]
Though there is no standard definition/understanding of IT Landscape, it’s generally used to depict the high-level view of IT/ICT in an organization. It’s a representation of all IT assets in use by the enterprise. This can best be represented…
Is Mobile Analytics for me?
If you are from business team or from IT thinking of is mobile analytics for me?, then the answer is simple – if you donot have mobile applications being offered by your enterprise to your employees or to your customers, then…
Securing Enterprise Data on Mobile Devices and Mobile Asset Management
First of all, mobile devices is not just about mobile phones, it includes Mobile handsets, Tablets, Laptops etc. With mobile devices and applications flooding the market, it’s not a surprise that people are using their mobile devices for personal use…
Heartbleed Bug- What is it?
SSL stands for Secure Sockets Layer also known by another name, Transport Layer Security- TLS. It’s the basic means of encrypting information on the Web between the browser and the web-server. It was a common scenario that proxy servers between…
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